1. Shipping
Most packages are shipped from our facility to the address provided in your order within 1-3 business day. CBD Oasis is not responsible for any delays in shipping including third-party carrier delays beyond our control.
2. Customer Address
You are responsible for providing the correct shipping address while submitting your order on the website. CBD Oasis will use reasonable efforts to reach out to you in the event the address is flagged as incorrect but it holds no responsibility if the package is returned to sender or sent to the incorrect destination, provided the address on the shipping label matches the address you provided at checkout. Should a package need to be resent due to an incorrect address you entered you will be responsible for additional shipping charges.
3. Lost & Stolen Packages
CBD Oasis is not responsible for any lost, stolen, or damaged items once it has been delivered to the third party shipping carrier. You are responsible for filing a claim with United States Postal Service (USPS).
4. Refunds or Returns
We do not offer any refunds or returns.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us within 30 days of receiving the item. Send us an email at sales@cbdoasis.us and we will respond with further instructions.